What is your return/exchange policy?
If for any reason you are not satisfied with your on-line order, you have 3 Business Days from the time you received the item to postmark the item back to us. The item must be unused. We will not be able to process any exchanges or refunds that are postmarked after this 3 Business Day period. This policy does not apply to instore purchases.
Do you have restocking fees?
Restocking fees only apply to refunds, not exchanges. If you are returning a Beautifully Modest Gown, please note that a 10% restocking fee applies to every returned item that is not being exchanged. If you purchased multiple gowns and keep at least one dress, you will not be charged a restocking fee for the other dresses. You will only be charged a re-stocking fee if you decide to return all of the gowns in your order. This fee will go into store credit where it can be used towards a future purchase.
Do you refund shipping?
We do not refund shipping on refunds or exchanges.
Do I need to pay for shipping again when I exchange a dress?
Yes, standard shipping charges are reapplied with every exchange shipped.
How long does it take to receive an exchange?
Exchanges take as long as normal orders once we receive them, so expect the same shipping time.
When I return a dress, how long does it take for you to credit my account?
Once we receive a dress back, please allow for 3-4 business days to see the refund on your credit card statement.
What is a business day?
Standard business days are Monday through Friday, excluding national holidays.
We hope you enjoy your Beautifully Modest Dress!